Return Policy

Fenty Beauty Return Policy

We understand that sometimes a product may not meet your expectations — and that’s okay. At Fenty Beauty, we’re committed to providing a stress-free shopping experience, including flexible and fair returns.

Please review our return guidelines below:

Eligibility

This return policy applies only to products purchased directly from shopfentybeauty.com.

If you purchased Fenty Beauty products through another retailer, please refer to that retailer’s return policy for support.

Return Window

You may initiate a return within 14 days of receiving your order.

Product Condition

To be eligible for a return, items must be:

Unopened
Unused
In their original condition and packaging
With seals and safety labels intact

Due to hygiene and safety standards, we do not accept returns on opened or used cosmetic products unless the item was received damaged, defective, or incorrect.

How to Start a Return

To initiate a return, please contact our support team at
📧 shopfentybeauty@gmail.com within 14 days of delivery.
Please include:

Your order number
The reason for the return
Photos if the item arrived damaged or defective

We will respond with return instructions and the return shipping address.

Return Shipping

Return shipping costs are the responsibility of the customer unless:

The item was received damaged, defective, or
There was an error on our part in order fulfillment

Refunds

Once we receive and inspect the returned item(s), a refund will be issued to your original form of payment within 2–5 business days.

Please note:

Shipping fees are non-refundable unless the return is due to our error.
We do not offer exchanges at this time.

Non-Returnable Items

The following items are non-returnable:

Opened or used makeup/skincare products
Items marked as “Final Sale”
Gift cards
Promotional or free items

Questions?

We’re here to help! If you have any questions about your return or need additional assistance, feel free to contact us at:
📧 shopfentybeauty@gmail.com